We would like to point out that the transmission of data online (e.g. communication by e-mail) may be vulnerable to security breaches. It is not possible to fully protect data from access by third parties.
- Data controller and data protection officer
The data controller for the processing of data on this website is:
Rothballer electronic systems GmbH
92637 Weiden, Germany
Tel.: +49 (0)961-403 970 2580
- Collection of data on our website
Server log files
The provider of this website automatically collects and stores information in server log files automatically transferred to us by your browser when you visit this website. This information includes:
Your browser type and browser version
Your operating system (if applicable)
The URL visited, including the protocol and method
The date and time of the server request
Your IP address
GeoIP country code
This data is not merged with other sources of data.
It is processed within the server log files so that we can fulfill our legitimate interest (pursuant to Art. 6 (1) f GDPR). Our legitimate interest is to provide you, as one of our users, with a functional website tailored to your needs (e.g. in the right language for your country) so that our website is presented in an attractive manner and can be optimized continuously. In addition, collecting this data allows us to prevent or protect ourselves against cyber attacks, to perform error analysis, and to detect potential cases of fraud.
The data is processed by 1und1 on the basis of a data processing agreement pursuant to Art. 28 GDPR, in which we require the service provider to protect our customers’ data and not to disclose it to unauthorized third parties. The data is only processed in the EU and is not disclosed to third parties. The server log files are stored by the provider for 10 days before being deleted.
Cookies are used on some parts of this website to make it more user-friendly, efficient, and secure. Cookies are small text files that your browser stores on your device.
The majority of the cookies we use are session cookies. These are automatically deleted from your device when you leave our website. Other cookies remain on your device until you delete them. These cookies enable us to recognize your browser the next time you visit our website.
You can configure your browser to alert you when cookies are created so that you can choose whether to accept them on a case-by-case basis. You can also configure it to always decline cookies or to decline them in certain cases as well as to automatically delete cookies when you close your browser. Please note that deactivating cookies may limit the functionality of this website.
How to contact us
Our website provides various means for you to contact us. For example, if you would like to ask us any questions or give us any feedback, you can do this using the contact details listed (telephone number and email address). To efficiently process your request, some information about you is required. For example, you need to provide us with your name and email address. We need this information to communicate with you and to provide you with a fast, high-quality service. This is in our legitimate interest (pursuant to Art. 6 (1) f GDPR). In addition, details concerning your request help us to forward it to the right department quickly. You can also choose to give us your telephone number if you would like us to contact you in this way. We will only use and store your data for the purpose of processing your request. We will pass on the information you enter to the relevant members of staff, who will process your request according to your requirements. We will only share your data with third parties if doing so is necessary in order to process your request. We will store your request and the data provided in your request for the purpose of processing your request and so that we can respond to any follow-up questions. We will keep this data until you ask us to delete it or until we have fulfilled the purpose for which we were storing it. Any mandatory legal provisions – in particular retention periods – will remain unaffected by this.
If you have a technical problem or you need help with one of our systems, you can also use Skype or the remote maintenance software pcvisit.
For remote maintenance and performance of service and support, we use the pcvisit software, provided by pcvisit Software AG, Manfred-von-Ardenne-Ring 20, 01099 Dresden, Germany. With this software, we have access to the customer’s computer via the Internet and can operate the screen, keyboard, and mouse remotely. It is also possible to exchange files. The connection between Rothballer and the customer is made exclusively with permission from and in the presence of the customer. The customer can terminate the remote maintenance at any time. Personal data revealed during remote maintenance is not stored or forwarded to third parties. More information can be found at https://www.pcvisit.de/produkte/fernwartung/sicherheit-technologie.html
In the download area, customers can download software components, manuals, etc. Personal and customer data are not collected here, except for the corresponding entries in the server log files (see above).
- Your rights concerning data protection
Access, blocking, erasure, restriction of processing, objection
As part of the applicable statutory provisions, you have various rights relating to the processing of your personal data. You can contact our data protection officer at any time using the details provided if you would like to exercise your rights or if you have any questions concerning your personal data.
Each data subject has the following rights under the GDPR:
The right of access to the personal data stored about you (pursuant to Art. 15 GDPR),
The right to have your personal data rectified (pursuant to Art. 16 GDPR),
The right to erasure (pursuant to Art. 17 GDPR),
The right to the restriction of processing (pursuant to Art. 18 GDPR),
The right to object to your data being processed (pursuant to Art. 21 GDPR).
The right to access and the right to erasure are subject to the restrictions laid down in Sections 34 and 35 of the German Federal Data Protection Act (BDSG).
The right to data portability
You have the right (pursuant to Art. 20 GDPR) to have data that we have processed by automated means on the basis of your consent or in order to perform a contract to be given to you or to a third party in a commonly used and machine-readable format. If you request that this data be transmitted directly to another controller, this will only take place if technically feasible.
Withdrawal of your consent to the processing of your data
If we are processing your data on the basis of your consent (e.g. in accordance with Article 6 (1) a GDPR), you have the right to withdraw this consent at any time. To exercise this right, you simply need to notify us of your request by email. This withdrawal of consent will not affect the legality of the data processing that has already taken place.
The right to lodge a complaint with the competent supervisory authority
As a data subject, you have the right to lodge a complaint with a supervisory authority in the event of infringements of data protection legislation.
Version: June 2018